FAQ

What is the deadline for placing orders?
Orders must be placed by 10pm the Wednesday prior to service (Example: Monday’s August 4, 2014 lunch order must be ordered by Wednesday July 30, 2014 at 10pm.)

Please understand we must maintain this deadline due to our purchasing and kitchen operation schedule. Thank you for your understanding!

Can I cancel a meal once the order has been placed?
Meals can be canceled until 8am the morning before for which the meals were ordered. After the 8am deadline all sales are final. (Example: Monday’s lunch must be canceled by Sunday at 8am.)

How do I cancel a meal?
Please review the PROGRAM INFO page once you are logged in to your account at Orderlunches.com

What is your refund policy?
Please review the PROGRAM INFO page once you are logged in to your account at Orderlunches.com

What if I have children in multiple grades?
When you add children to your account make sure you select the right grade for each child. It is important this grade be updated each new school year as the lunches are served by grade.

What happens if my child is sick?
If your child is out sick, please contact our office via email at info@nutritiononeslp.com or by phone 623-846-6800. If your child is out sick, orders must be cancelled by 8am 24 hours in advance to receive a credit.

What is the price for each meal?
Price varies by school location and size.

What are the drink options with the meals?
This will vary by each school. Be sure to review the offerings for your school. 1% white milk and fat free chocolate milk is offered at each school. Some schools offer additional drinks as well. You’ll find this information on your order page.

Do you have a menu I can print?
YES! If you go to the menu bar up top and click on the “Menu” link you can select your school and download and print a pdf version of your school’s menu.

How do I change my password?
You can click on the FORGOT YOUR PASSWORD? link on the Sign In page to have your password reset.

How do I update my email address or phone number?
You can update all account details in the “My Account” section.

What is your privacy policy?
We will not sell or disclose any contact information submitted through our site to any third party. All personal information will be kept confidential. We will only use your contact information to correspond with you about important matters concerning our lunch program.

Can I pay for meal by check?
No checks will be accepted. We do accept Visa, MasterCard and Discover credit cards.